Privacy Policy

1. Overview and Commitment

NetNovaz ("we", "our", or "us"), located at A92 C/2, 4th Floor, Nambardar Estate, New Friends Colony, New Delhi – 110065, India, respects your privacy and is committed to protecting the personal data of our website visitors, clients, and partners. This Privacy Policy details how we collect, store, process, transfer, and protect your information when you visit netnovaz.com or engage with our web development, UI/UX design, and digital marketing services.

We adhere to the provisions of India's Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act 2000, and where applicable, global data protection frameworks such as the European Union General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect information directly provided by you as well as technical information generated automatically during your site visit:

• Directly Provided Information: When you complete our contact forms, request a quote, subscribe to insights, or communicate with us via email, phone, or WhatsApp, you may provide your name, business email address, phone number, company name, service requirements, and project scope.
• Automatically Collected Technical Data: When you browse our site, our servers and analytics tools may automatically record standard browser data, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent per page, and general geographic location.

3. Purpose and Legal Basis for Processing

We collect and process your personal data solely for legitimate and lawful business purposes, including:

• Responding to your inquiries and preparing tailored service proposals or cost estimates.
• Delivering agreed web development, software engineering, UI/UX design, and digital marketing services.
• Improving website performance, usability, speed, and user experience.
• Maintaining administrative records and complying with statutory legal obligations under Indian law.

4. Cookies and Web Analytics

Our website utilizes cookies and similar tracking technologies to ensure optimal performance and understand audience engagement. Specifically, we use Google Analytics 4 (GA4) to analyze traffic trends, session durations, and interaction metrics. GA4 collects anonymized telemetry and does not store personally identifiable details such as raw passwords or financial data.

You may control or disable cookie storage at any time via your browser settings. Please note that disabling essential cookies may impact certain interactive features of our website.

5. Data Sharing and Third Parties

NetNovaz does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with trusted infrastructure providers (e.g., secure cloud hosting providers, transactional email delivery services, analytics tools) bound by strict confidentiality and data protection obligations, or when required by court orders or governmental authorities under applicable law.

6. Data Security and Retention

We employ modern physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, alteration, loss, or disclosure. All transmission across our domain is encrypted via Transport Layer Security (TLS/HTTPS).

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, complete our contractual commitments, or comply with legal, tax, and regulatory retention requirements.

7. Your Rights as a Data Principal

Under the DPDP Act 2023 and applicable privacy statutes, you have the right to:

• Request confirmation of whether we process your personal data and obtain a summary thereof.
• Request correction, updating, or completion of inaccurate or incomplete personal data.
• Request erasure of your personal data when it is no longer required for the purpose for which it was collected.
• Withdraw your consent to data processing at any time, subject to legal or contractual constraints.
• Nominate an individual to exercise your rights in the event of unforeseen incapacitation.

8. Grievance Redressal and Contact Details

If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Grievance Officer: